I’ve just finished reading Mike Monteiro’s book, Design Is a Job (which should have been titled Whatever You Do for Money Is Your Job to do). The book was a great read, but it got me thinking about other professions which have similar problems as ours. A hair stylist is a perfect example of this.
My hair grows rather quickly, and if I don’t visit the salon at least once every three weeks, my hair begins to get a bit unruly. I typically go on Sunday’s or after I get out of work. No appointments for me, I’m way too busy to predict when I can spare 15 minutes of my time. Getting my hair did (I went there) at those times usually puts me at a little hole in the wall called JR’s All Star Hair Cuts. It’s a step above Supercuts and a step below JCPenny.
It’s a nice idea; take care of the hair needs of men in a comfortable environment. They have TV’s at every station to make sure that we have something shiny to look at while the cute girls are trying to clean us up. But the conversation always starts the same way:
Stylist: “Mike, I can take you over here.”
Me: saunters over to the station without saying a word
Stylist: “What are we doing today?”
Me: “Number two along the sides and just longer than a knuckle cut on top”
A stylist is no different than a designer. They are presented with a problem of unkempt hair and must work around the constraints of facial structure, widow’s peaks, balding, cowlicks, and desired upkeep. A stylist should be attending conferences, seminars, and keeping up with style trends to stay current in their craft, just as any web designer should. A stylist should be a trusted adviser, someone that you hire based on their merits and prior works.
So why do I stick my name on a list and wait for the next available stylist?